What’s it been like getting the support team ready for the Copilot for Microsoft 365 launch? How has it been different than other product releases that you’ve worked on over the years? Today, I’m excited to welcome three of these engineers to share their knowledge, insights, and guidance on getting ready for Copilot for Microsoft 365and ways IT Admins can be most effective in deploying, managing, and supporting Copilot with users in their organizations.īrian: Welcome Jason, Rob, and Parth! It’s great to have your Copilot expertise here and I know you’ve been working with Copilot for Office apps (Word Excel, PowerPoint), Outlook, and Microsoft Teams for quite a while. Starting November 1, Copilot became generally available for enterprise customers worldwide.Ī small group of senior engineers in our Microsoft 365 Commercial Support Team have been working closely with the Copilot product engineering teams since the early stages of development, well before the first customer ever onboarded, to learn the service and build readiness and training assets for our global support teams. Copilot for Microsoft 365 has been in use by tens of thousands of enterprise customers as part of our Early Access Program (EAP) for several months and our support teams have been there every step of the way assisting IT Admins with their questions. Copilot provides real-time intelligent assistance, enabling users to enhance their creativity, productivity, and skills. It works alongside Microsoft 365 Apps such as Word, Excel, PowerPoint, Outlook, Teams, and more. ![]() Today, we’re excited to share more about some of our supportability work with Microsoft 365 Copilot.Ĭopilot for Microsoft 365 combines the power of large language models (LLMs) with your organization’s data – all in the flow of work – to turn your words into one of the most powerful productivity tools on the planet. ![]() We also spend a considerable amount of time working to improve the supportability of Microsoft 365 services to reduce the number of issues you experience as well as minimize the effort and time it takes to resolve your issues if they do occur. Our support services extend across the entire lifecycle and include pre-sales, onboarding and deployment, usage and management, accounts and billing, and break-fix support. The Microsoft 365 Commercial Support Team resolves customer support cases and provides you assistance to be successful and realize the full potential and value of your purchase.
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